OVERVIEW
Imerman Angels is seeking an individual to serve as a Data Specialist for Salesforce and corresponding applications. This challenging opportunity is for candidates desiring to join an organization that is mission focused, and utilizes a team of dedicated individuals to ensure that no one faces cancer alone. We are seeking extremely motivated individuals who want to participate in building processes that ensure efficiency and the very best and quickest service to our constituents. This individual will be responsible for maintaining and analyzing Salesforce.com functions in the areas of volunteer management, donor development, 1-on-1 Cancer Support Programming, website registration interaction, and satisfaction survey analysis. SPECIFIC RESPONSIBILITIES: - Manage daily activities including resolving business usability issues and driving end-user adoption
- Develop, analyze and maintain custom reports, dashboards and communication templates
- Establish, document, maintain, and educate staff on Salesforce.com configuration, policies, procedures and standards that ensure our data is consistent, complete and viable
- Apply various processes and knowledge of enhancement requests to maintain data integrity management and operational requirements
- Create, review, and optimize surveys and evaluation tools on an ongoing basis
- Collect, analyze, report on, derive implications from, and utilize data for program evaluation, including helping translate the findings for promotional materials and grant applications
- Follow escalation procedures as required
- Extensive data cleansing techniques, including use of CRM Fusion (DemandTools) for deduplication of records
- Takes initiative to research and increase knowledge of system best practices and releases
DESIRED STRENGTHS: - Dedicated work ethic, passion for efficiencies, motivational and interpersonal skills
- Ability to quickly learn and implement new concepts, models, and technologies
- Strong knowledge of Salesforce.com and Microsoft Excel
- Ability to rapidly understand organizational requirements, communicate to cross-functional teams, document analysis findings that can be easily understood by the program and business teams
- Excellent attention to detail and comfortable working with and reconciling large volumes of data
- Demonstrated abilities to prioritize and manage multiple assignments with efficiency and accuracy
- Ability to work individually as well as part of a team and communicate effectively internally/externally
- Strong aptitude for correlating data and proficient in finding critical data trends or inaccuracies
- Demonstrated analytic, problem solving, planning and organizational skills
- Excellent listening, written and communication skills with the ability to influence across various internal/external leadership levels
- Ability to carry out specific oral and written instructions
- Passionate about the Imerman Angels mission to provide 1-on-1 Cancer support, through connections between survivors, fighters and caregivers
JOB REQUIREMENTS: - Salesforce.com Certified Force.com Administrator, preferred
- 2+ years experience in Salesforce.com (Enterprise or Unlimited edition)
- FormAssembly experience, preferred
- Bachelors Degree or equivalent experience
- Advanced Excel experience to analyze data, perform mass updates and use VLOOKUP effectively
- Proficient with PowerPoint, MS Office 2010
- Working knowledge of SPSS, STATA, SAS, R or other statistical analysis software preferred
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